I’m just a banker, have been since 1968, working at banks in the UK, Canada, and the US. I’ve been in branches and headquarters, retail and commercial. Currently I’m managing channels, i.e. online banking, ATM’s, telephone banking, and branches. My views, opinions, and information are my own, and only my own. They are in no way reflective of my employer, where I look after channels (online banking, ATM’s,telephone banking, and branches). I only use publicly available information, and always frame my posts in that way. I see this blog as an extension of my own learning, by working with the internet community.

I believe in the power of internet, because it empowers customers, like nothing that has every come before it. Its easy to underestimate this change, because its beyond the experience of all of us to date. Internet provides choice, seamless information, seamless communication, and constant simple access. Nothing in human experience has brought those attributes together before.

So I personally believe, all our channel efforts ought to be focussed on internet, and then levered across the other channels. I also believe the business strategy has to be re-considered taking internet into account. To pretend internet is just “another channel” is a grave error, that most banks encounter. Internet is a highly disruptive technology, and presents a fundamental shift in how we offer banking to our customers.

email: Colin Henderson

tag-line : BarCampBank

Discussion

Hi Colin welcome. Nice insights. Happy to see your interest for BarCampBank. I've moved your "power-questions" previously written on BarCampBank3 on a draft version of a VRM page which should be renamed... Hope you don't mind. I'm not an expert, nor a banker event if i'm currently working in a french bank and curious about the perspectives of using MicroFormats in bank. Have you questioned the MicroFormats community on their mailing-lists ? We would be very interested if you could join the BarCampBank group in Paris. Cheers. - ChristopheDucamp