I help teams produce their deliverables faster, better, and enjoy it more! I also help their customers understand the process and participate in it more fruitfully. I am an Agile Process Improvement Coach and OpenSpace facilitator. You can read about what my colleague Mishkin and I offer to software (and other kinds of) teams at http://www.berteigconsulting.com .
You can read my bio here: http://berteigconsulting.com/archives/2005/01/about_deborah_h.html
and see some of what I've been up to here: http://www.masterprogrammer.info/template.php?content=xpDayToronto.openSpaceResults
"Customers can now have what they want at the project end, after they’ve learned, instead of getting what they thought they wanted at the project start."
Here are some reference material on Scrum, which I discussed at TorCamp 1.0: